Faculty & Staff

The newly enabled Zoom Whiteboard returns the error "Admin has disabled collaboration with users outside your organization" when users try to share a Whiteboard outside a meeting to other Cornell Zoom account users. IT staff are working the vendor on a recommended solution, which worked in a test environment, but has not solved the issue in the production Zoom instance. IT staff have escalated the issue with the vendor.

Zoom users attempting to add an Office 365 Calendar and Contacts Integration in their Zoom user profile, after authorizing and selecting their Cornell account, are receiving an error message from Microsoft "Need admin approval - Zoom Video Communications, Inc. - needs permission to access resources in your organization that only an admin can grant. Please ask an admin to grant permission to this app before you can use it. The issue may have resulted from the migration to Microsoft Azure lacking permissions for Zoom. IT staff are aware of the issue and investigating.

There have been reports of an inability to log into or interact with LastPass using the LastPass Firefox browser plug-in. It is possible to work around the issue by instead using a different browser, the mobile app, or the website, lastpass.com .

Because of a certificate issue, Spirion client applications are unable to make a connection to the central console. The clients are still functional, but are not reporting status or scan results to the console. The Cornell IT Security Office is working with CIT Desktop Engineering on a plan to push a new settings file to Windows clients and an updated client to Macs.