CUinfo

CRIME ALERT- Burglary – 100 Block N. Quarry St.

Mar 29, 2020 6:45 AM

Crime Alert

Crime Alert – Burglary - 100 Block N. Quarry St. Crime Alert: On March 29, 2020, at approximately 5:15 a.m. the Ithaca Police Department responded to a burglary in the 100 block of N. Quarry St. The complainant reported that at approximately 5:00 a...

Scheduled Service Change - Increase VPN capacity from 5,000 to 7,500 sessions - 3/30/2020

Mar 30, 2020 5:00 AM

IT Alert

On Monday, March 30, 2020, between 5:00am and 7:00am, CIT Network Engineering will add a third VPN appliance to the CUVPN service to increase the number of available connections from 5,000 to 7,500 in advance of the start of online classes on April 6, 2020. During this window there will be a brief outage as the third appliance is brought into the load balancing configuration. User connections may drop. Users should simply re-connect.

Performance Issue - Zoom Screen-Sharing Defaults to Host-Only

Mar 27, 2020 12:46 PM

IT Alert

It has come to Cornell staff’s attention that on the evening of Thursday, March, 26, 2020, the default setting for screen sharing in Zoom meetings was changed by Zoom from being available for all attendees to being restricted to host only. It seems likely Zoom made this change to reduce the impact of uninvited and unwanted individuals joining Zoom meetings. For this reason, CIT will leave the change in place. Users can revert to the previous experience in their account settings: https://cornell.zoom.us/profile/setting . It can also be changed within an active meeting by going to the advanced sharing options.

Performance Issue - Remedy Issue

Mar 27, 2020 8:03 AM

IT Alert

The Remedy system is experiencing performance issues. A support incident has been opened and we are in contact with the vendor. They are investigating the issue. We will update as soon as we have additional information.

Security Alert - Microsoft Font Parsing Remote Code Vulnerability

Mar 24, 2020 11:42 PM

IT Alert

Two remote code execution vulnerabilities exist in Microsoft Windows when the Windows Adobe Type Manager Library improperly handles a specially-crafted multi-master font (Adobe Type 1 PostScript format). These vulnerabilities are present in all supported Windows operating systems: Windows 7, 8, 8.1, 10, Server 2008, 2008 R2, 2012, 2012 R2, 2016, and 2019. Exploitation of the vulnerabilities require a remote attacker to convince a user to open a specially crafted document or view it in the Windows Preview pane. Microsoft is aware of targeted Windows 7 based attacks that leverage these vulnerabilities. For systems running Windows 10, Server 2016, and Server 2019 the threat of these vulnerabilities is low due to previous mitigations put in place by Microsoft in 2015. Microsoft has not yet released security updates to patch affected systems, but has released suggested workaround mitigations. Once security updates are available, an ESU (Extended Security Updates) license will be re

Performance Issue - Zoom Cloud Recording Processing

Mar 23, 2020 5:42 PM

IT Alert

Zoom is reporting that high demand is lengthening processing time and delaying the availability of Cloud Recordings. Zoom staff are working to resolve the issue.

Performance Issue - High Telephone Network Activity and Congestion

Mar 23, 2020 3:33 PM

IT Alert

High levels of activity and congestion on outside telephone networks (land-line and cellular) is causing some calls to not complete, instead resulting in a fast busy signal. This issue is occurring outside Cornell’s telephone network and is caused by and affecting overall traffic on the outside phone networks. It does mean that when someone dials a Cornell phone number that is connected to a cell or home phone through My Extension Everywhere/EC500, it may not connect due to the outside congestion. The campus telephone system itself is letting all calls through at this time and has ample capacity. Cornell voice engineers are continuing to monitor the campus phone system.

Route 366 Between Maple Ave/Hoy Rd Utility Work 3/30-4/24/2020

Mar 23, 2020 12:00 AM

Special Condition

City utility work will close Route 366/Dryden Road from Maple Avenue to Hoy Road, March 30 - April 24, 2020. Access to Humphreys Service Building will be maintained from the north.

Please comply with all city detour and traffic control signage, and take care traveling around the work zone.

For questions and concerns, please contact City of Ithaca Street & Facilities at (607) 272-1718.

Performance Issue - Import of Some Zoom Cloud Recordings into Video On Demand

Mar 20, 2020 11:06 AM

IT Alert

Some Zoom Cloud Recordings from meetings on Monday, March 23, 2020, and a few from Friday, March 20, did not import into the Video on Demand service. Delivery of Zoom Cloud Recordings into Video On Demand has been restored, and CIT, Zoom, and Kaltura staff are working to import into Video On Demand the videos that didn’t transfer successfully on Monday and Friday.

Campus Road Lane Closure 3/25-4/8/2020

Mar 19, 2020 12:00 AM

Special Condition

Campus Road at the Garden Avenue intersection will be reduced to one lane for utility work, March 25 to April 4, 2020.

Please comply with all traffic control devices and flagger instructions, and use caution when traveling through the work zone.

Scheduled Service Change - Upgrade Campus DNS and DHCP Service - 3/17/2020-3/31/2020

Mar 17, 2020 5:00 AM

IT Alert

Between March 10 and March 31, 2020 (every Tuesday between 5:00am and 7:00am) CIT will move components of the central DNS (Domain Name Service), DHCP (Dynamic Host Configuration Protocol), and NTP (Network Time Protocol) services to new hardware. There is no anticipated impact to campus and data center customers as all services are redundant and no IP addresses or DNS names will change. Full schedule is: March 10: DNS1 / ZDNS1 March 17: DNS2 / ZDNS2 / NTP2 March 24: DNS3 / ZDNS3 / NTP0 / NTP3 March 31: DHCP1 / DHCP2 / NTP1 Any questions or concerns can be sent to hostmaster@cornell.edu.

Parking Regulations Relaxed March 17 - April 10, 2020

Mar 17, 2020 12:00 AM

Special Condition

In order to relieve some of the burden and stress on Cornell community members who must be on campus during this public health event, Cornell Transportation will not enforce regular parking permit restrictions, with the exception of a few areas, March 17 through Friday, April 10, 2020.

People may park in most permit-restricted or Parkmobile spaces during this period, with no permit or payment required. Cornell Transportation will continue to enforce fire lanes, loading zones, no parking areas, accessible spaces, and reserved spaces, including the client spaces at the Veterinary College.

Cornell Transportation will continue to monitor the availability of parking, and will make a final determination as to the resumption of regular enforcement by April 10. Please visit parking.cornell.edu for updates and announcements.

If you have any questions, please contact Cornell Transportation at 607-255-4600 or transportation@cornell.edu.

Performance Issue - Remedy Incoming Email

Mar 10, 2020 2:15 PM

IT Alert

Remedy has been experiencing issues accepting incoming emails.

Performance Issue - Outlook on the Web (Light Version) Search Issues

Jan 31, 2020 11:41 AM

IT Alert

Users of the light version of Outlook on the web have reported issues when trying to use the Search feature. IT staff have confirmed the issue and are consulting Microsoft for more information. Those who encounter problems with the light version of Outlook on the web are advised, if possible, to switch to the standard version of Outlook on the web. This can often be achieved simply by signing out of the Office account, updating the internet browser to a supported version, then signing in again. Microsoft advises users who are unable to upgrade to a supported browser version to consider using Outlook’s desktop or mobile device clients instead.

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