Performance Issue - Bomgar Session Errors
IT Alert
When a TSP tries to start a new Bomgar session they get an error message saying "Internal error when trying to start a support session."
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Performance Issue - Outlook on the Web (Light Version) Search Issues
IT Alert
Users of the light version of Outlook on the web have reported issues when trying to use the Search feature. IT staff have confirmed the issue and are consulting Microsoft for more information. Those who encounter problems with the light version of Outlook on the web are advised, if possible, to switch to the standard version of Outlook on the web. This can often be achieved simply by signing out of the Office account, updating the internet browser to a supported version, then signing in again. Microsoft advises users who are unable to upgrade to a supported browser version to consider using Outlookâs desktop or mobile device clients instead.
Scheduled Service Change - Shutdown of smtp.cornell.edu (outgoing mail)
IT Alert
Access to AuthSMTP (smtp.cornell.edu) is being gradually removed over three to four weeks beginning January 21, 2020, from customers who have connected to it to send email. The process will start by removing access for accounts that have not connected at all in 2020, followed by accounts that have connected once, and so on. A new group will be processed every day or two, with the length of time between batches increasing as volume begins to indicate the individual is using smtp.cornell.edu as a major or primary means of sending their mail. In most cases, anyone who loses the ability to send mail as a result of this change can restore it by changing the setting in their email app from smtp.cornell.edu to smtp.office365.com for faculty and staff, or smtp.gmail.com for students or alumni.