Public TEST of EMN (CornellALERT)
CornellALERT
CornellALERT: This is a TEST of the CornellALERT Emergency Notification system. This is only a test. http://emergency.cornell.edu
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Campus Alerts
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Ithaca, New York
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The latest information on road closures, construction delays, changes to operating status, or other unusual events on campus.
Scheduled Service Change - Pinnacle Planned Maintenance on 10/23/2019
IT Alert
On Wednesday, October 23, 2019, beginning at 8:00pm, Pinnacle and the Custom APEX applications (NCS Dashboards, Building Coordinator Dashboards, Student Request for Service Form, and Pinnacle Monthly Statement Email Notification Opt In/Opt Out form) will be unavailable to users. Although the stated outage window is until 10:00pm, Pinnacle and the Custom APEX applications are likely to be available sooner. Impact is expected to be minimal, since patching is being applied outside normal business hours when dashboards are generally not in use.
Performance Issue - Adobe Acrobat Pro DC License Expiration
IT Alert
Some Cornell users of Acrobat Pro DC are being notified that the software has expired and is now requiring sign-in, or have received a warning that their license will expire on 11/30/2019. This issue is due to an Adobe update that triggered the application’s license verification. Cornell is in the process of transitioning from device licenses (the type triggering expiration notices) to user licenses. Anyone experiencing the issue who already has a named-user license can reactivate Acrobat by signing in with their Adobe ID and password. If you do not have a named-user license, one can be requested. See https://it.cornell.edu/software-licensing/adobe-acrobat-pro-licensing . If you have questions, please contact CU Software Licensing at cusoftware@cornell.edu.
Performance Issue - Installing Net-Print print queue on macOS Catalina will not work
IT Alert
The latest version of macOS, Catalina, requires 64-bit apps and 32-bit apps will not run after a Mac is upgraded to Catalina or on new Macs. The installer for setting up print queues for the first time with Net-Print is currently not compatible and Cornell is working on a resolution. If a print queue is already installed on a Mac and it is upgraded to Catalina, the queue will continue to work. If you have upgraded to Catalina or have a new Mac and want to install the print queue you should contact the IT Service Desk. A workaround is available and can be used until a new installation package is available.
Performance Issue - Zoom Cloud Recordings Download Format on Video On Demand (VOD)
IT Alert
When downloading a Zoom Cloud Recording from VOD, the file downloads without the .mp4 extension. As a workaround, alter the file name to add .mp4 as the file extension. This issue does not impact video playback on VOD, only playback of the local file when downloaded.
Performance Issue - Warning Message Appears on Mail Sent from Office 365 to G Suite Accounts
IT Alert
If you send messages from your Cornell Outlook (Office 365) account to any Gmail accounts (including to Cornell students), those people are currently seeing a warning message: "Cornell Mail couldn't verify that cornell.edu actually sent this message (and not a spammer)." CIT is continuing to monitor and resolve this performance issue, and will provide updates.